Q: Can I travel with your products?
A: Yes, with proper precautions: TSA compliance: All products meet 3.4 oz travel requirements Temperature protection: Avoid leaving products in hot cars or direct sunlight during travel Pressure changes: Tighten caps securely to prevent leakage during flights Climate adjustment: Allow products to acclimate to
Q: What should I do if I accidentally contaminate my product?
A: Take immediate action to prevent further contamination: Stop use immediately: Don't risk skin infection or irritation Don't try to salvage: Professional-strength formulations are too valuable to risk contamination Clean containers: If using separate containers, sterilize thoroughly before transferring new product Prevention: Always use
Q: How do I know if my product has gone bad?
A: Watch for these signs of product degradation: Color changes: Yellowing, darkening, or unusual discoloration Texture changes: Separation, clumping, or unusual consistency Smell changes: Rancid, sour, or unusual odors Irritation increase: Sudden sensitivity to previously well-tolerated products Reduced efficacy: Noticeable decrease in product performance Visible contamination:
Q: Can I refrigerate your products?
A: Yes, refrigeration can be beneficial: Retinol stability: Cold storage helps preserve 3% retinol potency longer Soothing effect: Cool products feel refreshing, especially after sun exposure Extended shelf life: Refrigeration can add 3-6 months to product life Avoid freezing: Never freeze products as this
Q: What is the shelf life of your products
A: Our products have extended shelf life due to professional formulations: Unopened: 24 – 36 months from manufacture date Opened: 12-18 months for most products, 8-10 months for Collagen Retinol 4D Hyaluronic Acid Cream due to 3% retinol Expiration dates: Clearly marked on
Q: How should I store your products?
A: Proper storage maintains product efficacy: Temperature: Room temperature (60-70°F) ideal for most products Light protection: Store away from direct sunlight, especially retinol products Humidity control: Avoid bathroom storage due to humidity fluctuations Refrigeration: Optional for extended shelf life, especially beneficial for Collagen Retinol
