Q: Why do I get white residue/pilling when applying products?
A: Pilling usually indicates application or compatibility issues: Common Causes: Over-application: Using too much of our rich, concentrated formulas Insufficient absorption time: Not waiting between product layers Incompatible layering: Mixing silicone and water-based products incorrectly Skin preparation: Applying to skin that isn't completely clean or
Q: How do I know if I’m having an allergic reaction?
A: Watch for these warning signs:Immediate Symptoms:Burning or stinging within minutes of applicationSevere redness or flushingImmediate swelling or hivesDelayed Reactions:Rash or hives appearing within 24-48 hoursPersistent swelling or puffinessSkin that feels hot or inflamedAction Steps:Stop use immediately and rinse with
Q: What should I do if I experience breakouts when starting new products?
A: Determine if it's purging or a reaction: Retinol Purging (Normal): Occurs in areas where you normally break out Happens with 3% retinol during first 4-8 weeks Breakouts come to surface faster but heal quicker Gradual improvement over time True Allergic Reaction: Breakouts in areas where you